Senior Business Analyst (Redesign of IRIS services) - REMIT Programme

Background

Revenue Mobilisation, Investment and Trade (REMIT) programme, funded by the UK’s Foreign, Commonwealth and Development Office (FCDO) and implemented by Adam Smith International (ASI) is a technical assistance program aimed at driving reforms that strengthen macroeconomic stability, foster sustained economic growth, promote mutual prosperity, create jobs, and reduce poverty. REMIT supports the Government of Pakistan, its ministries, and institutions in enhancing revenue mobilization, improving the investment climate, reducing trade barriers, and strengthening macroeconomic policy management.

REMIT is engaged with the Federal Board of Revenue (FBR) in a multifaceted collaboration aimed at boosting taxpayer compliance. This includes redesigning various services in FBR’s filing portal with a view to enhance service delivery and user experience.  By adopting a Human-Centered Design (HCD) approach, REMIT’s FBR Service Design Initiative (SDI) aims to streamline the taxpayer journey, broaden the tax base, and deliver world-class services for taxpayers, tax agents, and officials, ultimately increasing revenue collection and supporting Pakistan’s economic objectives.

Objectives

o   The objectives of the FBR Service Design Initiative (SDI) are as follows:

o   Make FBR tax services more efficient

o   Make FBR tax services more effective

o   Create a seamless omni-channel FBR taxpayer experience

o   Create trust with FBR taxpayers and improve FBR’s brand

o   Undertake organisational capacity building to improve FBR’s service design capabilities

Job Summary

The Senior Business Analyst will play a critical role in identifying and improving the existing tax processes and workflows within FBR. They will be responsible for analysing current operational processes and mapping the current taxpayer journeys for the current state identifying inefficiencies and developing strategies to streamline operations and enhance service delivery to taxpayers. The ideal candidate should have strong analytical skills, a deep understanding of tax regulations and procedures, and the ability to work collaboratively with cross-functional teams.

Duties and Responsibilities

·      Analyse existing tax processes and workflows to identify bottlenecks and areas for improvement.

·      Map end to end user journeys for all users i.e., taxpayers, tax agents etc.

·      Collaborate with cross-functional teams to gather data and insights on current processes.

·      Develop process improvement strategies to enhance service delivery and operational efficiency.

·      Implement and monitor process changes and measure their impact on service quality and efficiency.

·      Provide recommendations for technology integration and automation to streamline tax processes.

·      Prepare detailed documentation of process changes and improvements.

·      Stay updated on tax regulations and ensure process improvements comply with legal requirements.

Qualifications and Experience:

·      Bachelor's degree in business, finance, or a related field. A master's degree is a plus.

·      Knowledge of tax regulations and procedures in Pakistan.

·      Strong analytical and problem-solving skills.

·      Excellent communication and collaboration abilities.

·      Experience in process analysis and improvement is preferred.

·      Minimum of 6-8 years of experience in related roles

·      Ability to translate complex concepts into understandable material.

Reporting

The “Senior Business Analyst – Redesign of IRIS Services” will report to REMT Tax Lead and REMIT Service Design Lead.

Application and Deadline

Interested applicants should submit their resume by Thursday 14th August at 5pm PKT