UI Designer (Redesign of IRIS Services) - REMIT Programme

Background

Revenue Mobilisation, Investment and Trade (REMIT) programme, funded by the UK’s Foreign, Commonwealth and Development Office (FCDO) and implemented by Adam Smith International (ASI) is a technical assistance program aimed at driving reforms that strengthen macroeconomic stability, foster sustained economic growth, promote mutual prosperity, create jobs, and reduce poverty. REMIT supports the Government of Pakistan, its ministries, and institutions in enhancing revenue mobilization, improving the investment climate, reducing trade barriers, and strengthening macroeconomic policy management.

REMIT is engaged with the Federal Board of Revenue (FBR) in a multifaceted collaboration aimed at boosting taxpayer compliance. This includes redesigning various services in FBR’s filing portal with a view to enhance service delivery and user experience.  By adopting a Human-Centered Design (HCD) approach, REMIT’s FBR Service Design Initiative (SDI) aims to streamline the taxpayer journey, broaden the tax base, and deliver world-class services for taxpayers, tax agents, and officials, ultimately increasing revenue collection and supporting Pakistan’s economic objectives.

Objectives

The objectives of the FBR Service Design Initiative (SDI) are as follows:

•   Make FBR tax services more efficient

•   Make FBR tax services more effective

•   Create a seamless omni-channel FBR taxpayer experience

•   Create trust with FBR taxpayers and improve FBR’s brand

•   Undertake organisational capacity building to improve FBR’s service design capabilities

Job Summary

The UI Designer will be responsible for creating visually appealing and user-friendly digital interfaces/screens that enhance the taxpayer's experience with the FBR’s digital services. This role involves designing the look and usability of client facing applications, and other digital platforms, ensuring they align with the organisation's brand and user expectations.

Duties and Responsibilities

·       Collaborate with service designers and other team members to understand user requirements.

·       Create user interfaces for web and mobile applications, considering user experience and accessibility.

·       Develop wireframes, prototypes, and visual design concepts.

·       Work on the integration of visual and interactive elements to enhance user engagement.

·       Develop a comprehensive design system (component library).

·       Ensure consistency in design across various digital touchpoints.

·       Keep up-to-date with UI design trends and best practices.

·       Conduct usability testing and gather user feedback for iterative design improvements.

Qualifications and Experience:

·       Bachelor's degree in graphic design, UI/UX design, or a related field.

·       Proven experience in UI design, with a strong portfolio showcasing relevant work.

·       Proficiency in design software and tools (e.g., Adobe Creative Suite, Figma, Sketch).

·       Strong understanding of user-centered design principles and web accessibility.

·       Excellent visual design and layout skills.

·       Expertise in design systems and brand guidelines is a must.

·       Ability to work collaboratively with multidisciplinary teams.

·       2-3 years of work experience in related field.

Reporting

The “User Interface (UI) Designer” will report to REMIT Service Design Lead and REMIT Tax Lead.

Application and Deadline

Interested applicants should submit their resume by Thursday 14th August at 5pm PKT